Don’t use Mozy!
Are you looking for an onlike backup system for your Mac computer? Well, let me give you a piece of advise: do not use Mozy! Yesterday I sent this email to their customer service after fighting for a week with their program and their support FAQ.
Dear Madame/SirI subscribed to your service of online backup approximately one week from now and since then I haven’t been able to perform a single backup yet. I have to say that the program you offer for MacOS is one of the worst pieces of software I’ve dealt with recently. It is not usable and it is not smart. It is painfully obtrusive, it slows down my computer, it eats up more than 9Gb of space from my disk leaving my system out of temporal and virtual memory. And it offers almost no options for customization… Instead of dealing with the files to backup in small quantities, and according to the bandwidth and the ability to send them to your servers, it tries to deal with them all from the start, encrypting the full stack and leaving the computer utterly KO.I’ve used other online backup services before (such as Dropxbox), and they offer software way more efficient and smart for dealing with backups. Coming from EMC I thought Mozy would be trustworthy, it turns out I was wrong. I request the cancellation of my account and the refund of my payment. I hope that at least customer service proves satisfactory.Yours faithfully,Bernat Farrero.-
The answer to this was: Go to your panel, complete the questionnaire and cancel your account. No word about the refund. So don’t be misled by their low prices, it will make you waste your time and money.
Update: At the end, two weeks later, I did receive the refund. I lost 1,10€ in the transaction, but I’m satisfied enough =)
Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.
Tags: mozy problemsonline backup
Follow comments feed
I may still be old fashioned, but I prefer backuping locally.
I use a 1TB WD Ethernet harddrive, and I use time machine on two Macs (iMac24″ and Macbook), and the Windows Backup on the PC.
I love how Time Machine does all the work for me!
I wish you luck with the refund issue…
I know… But the same way you can spill coffee on your laptop you can do it to your hard drive. If one could fall off, so could the other. Besides, it was almost cheaper paying for an online backup system than buying a decent hdd. At the end, I was probably wrong. If Dropbox was cheaper though, no doubt I would get the premium right away!
I actually use Amazon S3 for all my backups. Not the full computer backup but a subset of very important and critical data (like my code and some personal documents). I also use it to backup my server’s database and customer’s files.