Dear Madame/Sir

I subscribed to your service of online backup approximately one week from now and since then I haven’t been able to perform a single backup yet. I have to say that the program you offer for MacOS is one of the worst pieces of software I’ve dealt with recently. It is not usable and it is not smart. It is painfully obtrusive, it slows down my computer, it eats up more than 9Gb of space from my disk leaving my system out of temporal and virtual memory. And it offers almost no options for customization… Instead of dealing with the files to backup in small quantities, and according to the bandwidth and the ability to send them to your servers, it tries to deal with them all from the start, encrypting the full stack and leaving the computer utterly KO.

I’ve used other online backup services before (such as Dropxbox), and they offer software way more efficient and smart for dealing with backups. Coming from EMC I thought Mozy would be trustworthy, it turns out I was wrong. I request the cancellation of my account and the refund of my payment. I hope that at least customer service proves satisfactory.

Yours faithfully,

Bernat Farrero.-

The answer to this was: Go to your panel, complete the questionnaire and cancel your account. No word about the refund. So don’t be misled by their low prices, it will make you waste your time and money.

Update: At the end, two weeks later, I did receive the refund. I lost 1,10€ in the transaction, but I’m satisfied enough =)